Terms of Service & Conditions

Effective: January 2017

Diclaimer

Sustain-Live Ltd. (“tracislewis.co.uk“, “Traci Lewis”, “we”, “us” and/or “our”) hereby states that by using the Site, you agree to be bound by these Terms of Service that follow, written in accordance with these Terms of Service, our Privacy Policy and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site.

The reading of information on this website is of your own free will and if you do not accept the terms contained in this disclaimer, you should cease the use of this website. We reserve the right to change any of these terms at any given time.

All views that are expressed here represent only those made by the Traci Lewis team. Whatever opinion we may put across does not intend to harm, slander, or defame any company, individual, or thing. We will not be held liable for libel nor will we be held to compensate you in any way whatsoever if you ever happen to suffer a loss/inconvenience/damage because of what we may have displayed or stated on our website. We will not be responsible for the actions of individuals who follow this social entrepreneurship site.

We are committed to providing up-to-date information, but can’t make representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, or services. The Site contains a large amount of data, and errors are likely to occur in tracking changes – for example, changes in dates and times of events. We therefore do not accept any liability for error or omission with regards to content of the Site. Should you find any inaccurate information on the Site, please inform us at traci[at]sustainlive.org and we will correct it as soon as it is practical to do so.

Intellectual property and copyright policy

All photos and text used on this site are intellectual properties of Traci Lewis and Sustain-Live Ltd. unless otherwise stated. Additionally: unless otherwise noted, we are also the legal copyright holder of the material on this website and it may not be used, reprinted, (partially) modified, or published without our permission. If you would like to use any of the photos or text found on this website, please get in touch with the Traci Lewis team stating your intention and purpose for such.

The Site is provided solely for your personal, non-commercial use. You may not use the Site or the materials available on the Site without authorisation from us. More specifically, you may not modify, copy, reproduce, republish, upload, post, translate, sell, create derivative works, exploit, or distribute in any manner or medium (including by email or other electronic means) any material from the Site without prior permission. You may, however, download, print, and/or share one copy of individual pages of the Site for non-commercial use, provided that you credit us accordingly.

By posting or submitting any material (including, without limitation, comments, blog entries, Facebook posts, photos and videos) you are representing that you are the owner of the material, or are making your posting or submission with the express consent of the owner of the material. In addition, when you submit, email, text or deliver or post any material, you are granting us, and anyone authorised by us, a royalty-free, perpetual, irrevocable, non-exclusive, unrestricted, worldwide license to use, copy, modify, transmit, sell, create derivative works from, distribute, and/or publicly perform or display such material, in whole or in part, in any manner or medium, now known or hereafter developed, for any purpose.

We sometimes create our content and source our images via Creative Commons or licensed stock photos. All photos are properly credited, however, if we have missed any, please send us a message and we will immediately credit or remove the photo at your request. You can send the notice to traci[at]sustainlive.org.

Other content matters

Comments on this website are the sole responsibility of their writers and they will take full responsibility, liability, and blame for any libel or proceedings that will result from their statement. We do not guarantee the accuracy, honesty and politeness of their comments. Though of course, we reserve the right to edit or delete any comments submitted to this website without notice if we deem them to be spam, they include profanity, contain language or concepts that are offensive, attack a group or person individually, or the content is not relevant to the subject of the site etc.

Contact address: Traci Lewis, Sustain-Live Consulting Ltd, Avonstar, Saltford Marina, The Shallows, Saltford, Bristol, BS31 3EZ. Email: [email protected] Company Number: 09384095

Terms & Conditions (Coaching & Programmes)

1. Introduction

These Terms & Conditions govern your use of our website and the purchase of any coaching services, mentoring programmes, or digital products.

By booking or purchasing any service, you agree to these Terms & Conditions.

2. About Us

Sustain-Live Consulting Ltd provides coaching, mentoring, training programmes, and educational resources focused on personal development, careers, and sustainability.

For any queries, please contact:
📧 [email protected]

3. Services Provided

We offer:

1:1 coaching sessions and packages
Group coaching programmes
Training and mentoring programmes
Digital resources and online learning

All services are designed for educational and developmental purposes.

4. Eligibility

You must be:

At least 18 years old, or
Have permission from a parent/guardian

to purchase and participate in our services.

5. Booking & Payment

5.1 Payment

All services must be paid for in advance unless otherwise agreed
Payment plans may be offered for selected programmes

5.2 Payment Plans

By choosing a payment plan:

You agree to pay the full programme fee
Payments must be completed regardless of attendance
Missed payments may result in the suspension of access

6. Cooling-Off Period (Consumer Rights)

If you are purchasing as a consumer, you have the right to cancel within 14 days of purchase under UK law.

To cancel:

You must notify us in writing within 14 days
A full refund will be issued within 14 days of your request

7. Starting Services Within 14 Days

By booking, you agree that services may begin within the 14-day cooling-off period.

Once the service has started:

You waive your right to a full refund
You may be charged for services already delivered

8. Refunds & Cancellations

8.1 1:1 Coaching

Before the first session:

Full refund available within 14 days
After 14 days, refunds are discretionary

After coaching begins:

No refunds are provided
Unused sessions are non-refundable

Rescheduling:

Minimum [24 – 48 hours] notice required
Missed sessions are non-refundable

8.2 Group Coaching & Programmes

Before the programme starts:

Refunds available within 14 days of purchase

After the programme begins:

No refunds are provided

This includes access to:

Live sessions
Recordings
Materials
Community platforms

Missed sessions:

Non-refundable
Recordings may be provided where available

8.3 Digital Products

All digital products, downloads, and online content:

Are non-refundable once accessed

9. Client Responsibilities

By participating, you agree to:

Engage respectfully with others
Take responsibility for your own decisions and actions
Attend sessions on time
Communicate honestly and constructively

You acknowledge that results depend on your own commitment and actions.

10. Code of Conduct (Group Programmes)

To maintain a safe and supportive environment:

Respect the confidentiality of other participants
No harassment, discrimination, or inappropriate behaviour
No sharing of programme content without permission

We reserve the right to remove participants who breach these standards, without refund.

11. Intellectual Property

All materials provided (including workbooks, frameworks, recordings, and content):

Remain the intellectual property of Sustain-Live Consulting Ltd
Are for personal use only
Must not be copied, shared, or distributed without permission

12. Confidentiality

We respect your privacy and will keep your information confidential.

However:

You are responsible for maintaining your own confidentiality in group settings
We cannot guarantee confidentiality from other participants

13. Disclaimer

Our coaching and programmes:

Are for educational and personal development purposes only
Do not constitute legal, financial, medical, or psychological advice

You remain fully responsible for your decisions, actions, and outcomes.

14. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for any indirect or consequential losses
Our total liability is limited to the amount paid for the service

Nothing in these Terms limits your rights under UK consumer law.

15. Changes to Services

We reserve the right to:

Modify programme content
Reschedule sessions where necessary
Update delivery formats (e.g. online platforms)

We will always aim to provide reasonable notice.

16. Termination

We may suspend or terminate access if:

Payments are not made
These Terms are breached
Behaviour is inappropriate or harmful

No refunds will be issued in these cases.

17. Privacy

Your personal data will be handled in accordance with our Privacy Policy.

18. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

We are committed to creating a supportive, empowering, and high-quality experience. If you have any questions or concerns, we encourage open communication so we can support you as best we can.